From BI to ERP to MES. 14 categories to match your software selection needs.
TechMATCH Pro features more than 800 products across 14 software categories plus a Concierge Service to help ensure the products you want are in our database and updated with the information you need. Included are such popular categories as business intelligence (BI), customer relationship management (CRM), enterprise resource planning (ERP), product lifecycle management (PLM), as well as manufacturing-specific technologies and a variety of software dedicated to supply chain processes. Click through to any category to read related news and blogs and to browse leading products in that market.
Business intelligence software, which uses corporate data to perform analytics and deliver actionable information on sales, marketing, production and customer service efforts, is often included as part of the broader business or enterprise performance management market. The new thinking emphasizes the use of technology tools and business practices that can turn analytics into enhanced business performance and profitability. Benefits can include spotting buying trends early enough to capitalize on them; identifying opportunities to cross-sell products within the existing customer base, and understanding when a product failure in the field can be prevented at the manufacturing source
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Customer relationship management encompasses many functions relating to the activities of a company's sales force and its customers. Contact management is the cornerstone of CRM, while salesforce automation and sales intelligence and analytics are increasingly important aspects of the CRM sphere. Many vendors are now pursuing social CRM, a suite of products that integrates social networks and social media monitoring into the sales prospecting and service processes. By using a CRM system, a business can unify its message to customers and prospects, measure the ROI of its marketing efforts, grade its customer service performance, and gauge the effectiveness of its sales staff.
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Mid-size and large companies often manage thousands of assets, from the buildings that house their production operations, to the machines that run them, to the IT technology that connects it all. Enterprise asset management systems act as a repository of such information and give business managers the visibility to understand costs, observe maintenance cycles, and manage the end-of-life process. EAM and Life Cycle Asset Management help improve asset productivity and asset utilization and lower the total cost of ownership.
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Enterprise resource planning (ERP) software forms the backbone of many businesses. ERP began as a way for companies to manage their financials and has since expanded into full order management capabilities that track customer orders from placement, through production of goods, to receipt of payment. Key modules of ERP software include customer relationship management (CRM), enterprise asset management (EAM), human resources (HR), financials, and supply chain management (SCM). IT experts have measured millions of dollars in savings due to ERP, since the software gives business leaders a reliable view of business activity, the ability to spot inefficient processes and expenses across departments, the assurance of regulatory and financial compliance, and better production- and demand-planning capabilities.
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Financials-focused software forms the fiscal core of any business. Covering Accounts Payable, Accounts Receivable, General Ledger, and other functions maintained within the office of the CFO, Financials software ensures that the order-to-cash cycle flows as efficiently as possible.
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Human resources technology encompasses nearly all the functions of the human resources department, including job prospecting and recruitment; new-hire onboarding; employee document and payroll management; time collection and scheduling; training and talent management; succession planning; and other processes. Companies using HR systems have reported greater ability to spot gaps in their talent pipeline, lower compliance costs due to the HR automation, and better worker retention rates.
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Core manufacturing software packages help automate the processes that underlie lean manufacturing, including materials management, production scheduling, labor reporting, kitting and kit processing, and other factory floor operations. Much of the capabilities of Manufacturing technology issue from the Manufacturing Requirements Planning suite that served as the precursor to today’s modern ERP systems.
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Manufacturing execution systems serve as the intermediary between a business system such as ERP and a manufacturer's plant floor control equipment, helping to manage production scheduling and sequencing, creating an audit trail for track and trace, and delivering work instructions to shop floor workers. Benefits include faster new product introduction (NPI) cycle, shorter time to innovation, improved adherence to customer audit requirements (traceability and genealogy), and promotion of flow manufacturing.
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The concept of business intelligence has a plant-floor corollary: manufacturing intelligence. This discipline uses data collection tools and analytics technology to identify opportunities for improvement in manufacturing production. Manufacturing intelligence is closely tied to MES, SCADA, sensors, and automation control systems, all with the goal of reducing production bottlenecks and increasing efficiency within operations. MI users say they are better able to perform technology transfer and can scale to production speed faster to get new products on the market. Reduced process variability achieved through MI software also facilitates lower inventory and drives down associated costs.
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Product lifecycle management (PLM) software helps manufacturers exercise control over everything from the new product development and design processes to collaboration with suppliers, product data management, warranty management, and end-of-life processes and requirements. It includes CAD & CAM and other design applications, PLM, product data management tools, digital factory and digital manufacturing technology, and various collaboration tools. Companies that successfully implement PLM reduce engineering change orders, which reduces time to market; lower product costs due to advanced planning; and improve quality and regulatory compliance.
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Manufacturers in all industries must control and track the quality of their products while observing the specific requirements demanded by their industries and the markets in which they sell their goods. Quality management software provides a manufacturer track and trace capabilities and helps facilitate quality-focused initiatives such as Six Sigma, while conducting root cause analysis and failure modes and effects analysis (FMEA). An effective quality management system can increase worker productivity, reduce waste in the manufacturing process, and bolster customer trust and retention by reducing defects in the field.
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Businesses use supplier relationship management tools for a range of functions related to the procurement of goods and services. An SRM system provides an enterprise-wide view into purchasing practices and helps a business manage—and often reduce—its costs, conduct business transactions with its suppliers, and ensure compliance with various regulations governing acceptable business partnerships and procurement practices. SRM users are also better at identifying the key suppliers in their markets.
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While supply chain management technology focuses on planning for goods production, supply chain execution tools help facilitate the actual movement of those goods. They include warehouse management systems, fleet management, and trade management tools. Supply chain execution standouts can respond more quickly to customer orders, increase sales without increasing costs, and predict and redress material shortages.
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Supply chain management (SCM) is a vast discipline that stretches from the procurement of raw materials from suppliers to the delivery of finished goods via distribution and logistics channels. SCM includes demand planning and partner/supplier collaboration, rough cut capacity planning, advanced planning and scheduling, and related disciplines. Companies that excel at supply chain management often outperform their competitors on measures of inventory management, sales, and customer services.
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