Cegedim Announces Two CRM Contracts

Two global companies have chosen customer relationship management software from Cegedim, including SaaS-based access via the iPad.. More

Nissan Chooses Microsoft for CRM

In a heavyweight deal that blends traditional CRM software selection and a focused partnership, the carmaker and software provider will collaborate to create a customized system based on Microsoft Dynamics CRM.. More

CRM Update Adds iPad, Social Networking Tools for Sales

Maximizer CRM 12 delivers customer management tools to sales teams via the iPad, streamlining the process of sales operations on the road and via social networks, according to the company.. More

Cloud-Based CRM Adds Another Customer

Pharmaceutical company Stallergenes selects Veeva CRM, a SaaS package, to replace scattered on-premises systems and better orchestrate its global sales force.. More

Kimberly-Clark Selects StayinFront CRM for Divisional Deployment

The consumer goods company selects customer relationship management software provider StayinFront for a divisional CRM deployment in Israel, with the rollout slated for Motorola smartphones.. More

Lightweight CRM from Sage Gets Upgrade

The ACT! 2012 software, due to be announced September 1, features a host of usability upgrades as well as a mobile application that allows salespeople to access the stripped-down CRM system through mobile phones and tablets.. More

New Standalone CRM Offering to Enter Market

Deacom, best known for its manufacturing-focused ERP suite, readies a standalone CRM product and angles toward completion on a full .NET rewrite of its main ERP product.. More

Companies Spending on Marketing Again, Exploring Social Media Channels

This isn’t Don Draper’s customer relationship management; today’s marketers are working hard to gain a foothold in the world of online and social media outreach, a new study reveals.. More

Social Capabilities Pervade CRM Market

New CRM software releases and acquisitions point up the increasing focus among companies and marketing departments to get social with customers and prospects.. More

Toyota Taps Salesforce CRM Technology to Link Customers to Their Cars

The automaker signs with CRM provider Salesforce.com to create a customer-only online and mobile community in the vein of Facebook and other social networks, with telematics built in.. More

Cloud-Based CRM Market Gets New Entrant

Maximizer Software releases a cloud CRM offering that shares the data model of its on-premises offering, joining a growing market of on-demand CRM providers.. More

SugarCRM Adds Social, Productivity Boosters to Its CRM Software

The provider of open-source customer relationship management software previews the new release of its Sugar 6 CRM offering, featuring enhanced customization capabilities and collaboration tools.. More

Social CRM Provider Gets $12M Infusion

InsideView gets a jolt from private equity and looks to broaden the market presence for its social CRM software, which aggregates information from LinkedIn, Twitter, Facebook, and news sites for better sales prospecting.. More

CRM-to-ERP Integration Underway at Audio Tech Manufacturer

A maker of hearing devices enlists Magic Software’s integration technology to feed data from a cloud-based CRM system to an SAP ERP application inside the firewall.. More

CRM Stalwart Salesforce.com Predicts $2B in Sales

The cloud-based provider of customer relationship management (CRM) applications notches a 27% increase in sales to close its fiscal year, and says it will pass the $2 billion mark next year.. More

Social CRM, SaaS Sales to Reshape CRM Market

By 2013, social CRM technology will be a $1 billion market, according to Gartner. The research firm has some advice for companies trying to juggle that and other CRM trends, including the deluge of SaaS offerings.. More

New Sales Tools Headline Sage CRM Upgrade

The SalesLogix CRM system gets new features for sales activity monitoring and lead automation, as well as customer self-services, in a bid to deliver more intelligent and proactive sales tools.. More

CRM, ERP Come Together With Salesforce, Plex Integration

Manufacturing ERP vendor Plex integrates its SaaS-based system with Salesforce’s CRM software to serve users of both applications.. More

New Infor App Aids CRM Data Cleansing

Infor CRM Epiphany Data Advisor seeks to aid customer relationship management efforts by automating cleanup efforts related to customer data.. More

Manufacturers and Connected Products: A Dangerous Combo

Manufacturers with no history of cybersecurity are now launching products that connect to the Internet and the cloud. It’s time to define this new category of manufacturing and work to avoid data breaches of valuable customer information. . More

Protecting Customer Data in the Cloud

Cyber-security is a thorny issue for private companies. Using a cloud computing provider might soon be the best answer.. More

The Mobile-To-Mobile Enterprise: What It Means for Manufacturers

Near field communications (NFC) technology promises to dramatically change the mobile e-commerce model. Savvy manufacturers should start thinking about other enterprise mobility applications that this short-range wireless technology could support.. More